Step 6

Training & Workflow Optimisation

Purpose:
Ensure the system is used correctly, efficiently and consistently by Admin and Nursing staff.

Admin training:
• Recall workflow
• Booking logic
• DNA recovery
• Working list usage
• Submission flow control

Nurse training:
• Efficient, patient‑friendly review structure
• Minimum effective dataset capture
• Correct use of structured EMR fields
• Annual vs interim logic
• Avoiding long, off‑putting appointments

Remote mentoring:
• Available in hourly blocks
• Includes parallel working and live troubleshooting

Outcome:
• Confident staff
• Better patient engagement
• Faster, smoother reviews
• Less GP operational burden