FAQ

This service helps GP practices optimise their management of:

• Chronic Disease Management (CDM)

• Prevention Programme (PP)

• Opportunistic Case Finding (OCF)

The aim is to ensure these programmes are run efficiently, correctly claimed, and fully utilised — improving both patient care and practice income.

In most cases, the problem is not clinical — it is structural. Common issues include:

• Incomplete or inconsistent coding

• Data recorded in the wrong place in the EMR (Helix, HealthOne, Socrates)

• Weak recall and tracking systems

• Reviews done but not submitted

• Reviews done outside the patient's registration year

These issues quietly cause large amounts of valid work to go unpaid every year.

The system fixes these issues in a staged, efficient and non-disruptive way by:

• Cleaning up data structure and workflows

• Ensuring activity is properly tracked and timed

• Making sure completed work is actually claimable and claimed

• Building a structure that continues to work year after year

All improvements are cumulative — nothing is wasted.

Step 1 is a structured "reality check" of how your practice is currently performing in CDM, PP and OCF.

It answers five key questions:

1. How many patients are registered in each programme?

2. How many reviews are actually being done?

3. How many are being submitted and paid?

4. How many are falling outside their registration year?

5. Where is activity being blocked by data or process issues?

A structured 12-month review is carried out inside your own EMR system to analyse:

• Registrations

• Reviews completed

• Timing vs anniversary dates

• Submission and payment patterns

• Leakage points

Your current performance is also compared to a realistic national benchmark (for guidance only).

You will receive:

• A concise 1-page GP-level summary of your current position

• A clear view of where activity and income are being lost

• An indicative estimate of unrealised potential

• A recommended, practice-specific next step with scope, timeline and costs

This ensures you only invest time and money where it actually makes sense.

It:

• Prevents underestimating leakage

• Prevents overestimating data quality

• Prevents investing effort in the wrong areas

• Ensures any further work is targeted, proportionate and worthwhile

The fee for Step 1 (Baseline & Benchmark) is:

€150

In most practices, recovering even a small number of missed claims more than covers this cost.

In most practices, adding only a small number of additional correctly managed patients per programme is enough to cover the cost.

After the first year, the improved structure continues to generate income with no repeat investment

Yes. All work is:

• Done inside your own IT systems

• Uses secure AnyDesk access (TLS 1.2, AES-256, RSA-2048)

• Fully GDPR compliant

• No patient-identifiable data is removed from the practice

To carry out Step 1, you will be asked to provide:

• Secure AnyDesk access

• A dedicated EMR login

• Access to PCRS statements for the last 12 months

Once access is in place, Step 1 can be completed promptly and the findings reviewed with you to agree the most appropriate next phase. 

No. Step 1 stands alone.

It is designed to give you clarity and options. Any further work is entirely optional and based on what makes sense for your practice.

Simply fill out contact form to confirm that you wish to proceed with Step 1, and the setup details will be sent to you.

No. The aim is the opposite.

This system reduces wasted work by:

• Ensuring work you already do is properly structured and paid

• Removing duplication and rework

• Fixing workflow and recall gaps

• Making activity easier to track and manage

Most of the gain comes from better structure, not more work.

No. The process is designed to be:

• Non-disruptive

• Mostly done in the background

• Implemented in stages

• Fitted around how your practice actually works

Click here and start typing. Veritatis et quasi architecto beatae vitae dicta sunt explicabo nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.